Common questions about FlyFiz

We are available by email (customerservice@flyfiz.com), live chat, and by telephone (786 558 3224) during standard business hours.

    1. Gears

  • What kind of luggage do you rent?

    We operate three lines of luggage:
      Luxury: A special occasion or event? Want to impress? Flyfiz carries high-end brands of duffle bags, carry-on and purses.

      Suitcases: hardside, 4 wheels trolley in carry-on, medium and large size.

      Specialized: need a bicycle travel case? A garment bag? A surf board bag? We got you covered.

  • What kind of suitcase do you carry?

    Flyfiz works with the most convenient and reliable and comfortable kind: hard side suitcases, with 4 multidirectional wheels’. If you’d prefer soft side, or any other kind of suitcase let us know. You never know, we might be able to arrange it.

  • Can Flyfiz rent longer than 23 days?

    Not at the moment but we are working on it. However, we are at your service, so if you have a specific need, we want to hear about it. Send us an email at support@flyfiz.com. We will come back to you within 2 working days.

  • What happens if the luggage gets damaged during my trip?

    What We Consider Damage: minor scratches or scuffs on the exterior of the equipment are considered ordinary wear and tear and will not result in damage assessments. We're really reasonable about wear and tear - after all we are seasoned travelers too! Please make sure to return items in the same condition as you received them. Anything more severe than this will be considered damage and how we handle it depends on the item you rented.

    Suitcase: if any damage happens while the item is under care of the airline, send us a picture of the damage and of your airline luggage tag. We’ll take care of the rest.

    Luxury/Specialized: the items on the luxury line are meant to be carry-on only and cannot be checked in to the airline. In case of damage our technician will assess the repair cost and you will be responsible for it at the retail value. Lost or stolen items will be charged to you to be replaced.

  • How to schedule my rental?

    We recommend you add one day to pack prior to departure date, and one day after your return date to unpack. Flyfiz is low cost and flexible. Our 4 rental time slots deals (week-end, 1 week, 2 weeks or 3 weeks) offer great flexibility.



  • 2. Shipping

  • Who We Ship With?

    We're proud to partner with Kangoo for our land operations in Miami.

  • When We Ship?

    We ship 7 days a week.

  • Where We Ship?

    At the moment, in Miami Dade county exclusively

  • Free shipping, really?

    Yes. Really. Shipping consists of one delivery and one return as per your chosen schedule at the time of booking. Your rental begins when the first delivery attempt is made on your chosen day/time.

  • Time of Delivery and Return

    At the time of booking you will choose the day and time slot when you wish to have your order delivered and picked up.

  • Late Delivery?

    If your order is not showing up at the time you have chosen, contact us ASAP for assistance.

  • What if I need to reschedule or change the time frame of my delivery or return?

    As long as you let us know at least 2 days prior to the scheduled date of my booking? No problem. We understand plans can change. we will reschedule for free.

  • What if I miss the delivery or return pick up?

    If you miss the delivery (or return pick up) contact us and we will arrange a new delivery/return pick-up at a discounted rate with our on-demand logistic partner Kangoo.

    Has there been an emergency? We understand. Please communicate your issue with us as soon as humanly possible so that we may properly address your needs with regards to your order. We are available by email, live chat, and by telephone during standard business hours.

  • What if I don’t make it back in time in Miami to return the luggage on the day I scheduled?

    We know traveling can be unpredictable! Contact us as soon as humanly possible so that we can help you.

  • What to do After Delivery?

    We recommend inspecting each item for anything abnormal, and double check your invoice to ensure everything was delivered as planned. If your package ever arrives in a less than perfect state, please contact us immediately (through the chat widget on the website or on the phone during regular office hours) and send us an email at customerservice@flyfiz.com so that we can fix it.

  • What if I need to reschedule or change the time frame of my delivery or return?

    As long as you let us know at least 2 days prior to the scheduled date of my booking? No problem. We understand plans can change. we will reschedule for free.